Location:
Wharton Online, Wharton School of Business
Modality:
Hybrid
Position Length:
Academic Year (Fall - Spring)
Work Hours and Commitment:
15 hours/week
Pay Rate:
$25.00/hr
Additional Compensation:
None
Federal Work Study Eligible
Overview
This position reports directly to the Director of Custom Programs. The primary areas of focus for this position will be: 1) monitoring discussion forums of one or more online Specializations (four, 4-week online courses that form a program of study) and answering learner inquiries in the forums 2) providing feedback on course design and student interaction, including suggestions for course improvement, 3) assisting with the creation of outreach tools for cohort-based courses and specializations, 4) perform regular reporting to record participant progress in custom programs, 5) supporting synchronous delivery and related activities 6) assisting with special projects as assigned 7) attending WO meetings as requested; scheduled meetings TBD.
Supervisor/Contact
Jacqueline Howard - Director of Custom Programs, Wharton Online
jnhow@wharton.upenn.edu
Required Duties
- Monitor discussion forums for each course daily
- Respond to learner questions regarding course content and program policy
- Surface technical concerns to learning platform partners
- Surface course design and/or learner feedback to Director of Custom Programs and/or Senior Director
- Evaluate the student experience in online courses and recommend improvements as needed
- Utilize existing tools to craft messaging for cohort-based learners, and offer feedback for improvement of such tools
- Update and share reporting on custom client engagements
- Support the design and implementation of materials for synchronous activities
- Perform other duties as assigned related to Course Management and Learner Support
Preferred Qualification and Essential Skills
- Interest in educational technology and online learning at scale
- Ability to communicate and interact effectively with global student body through written discussion forum posts
- Comfortable working independently and collaboratively
- Enthusiasm to work in a non-traditional higher education setting
- Comfortable asking for help
Application Instructions
Currently accepting applications for the 2024-25 academic year (open until filled). This GA position is open to all Penn GSE MSEd students. Please email Jacqueline Howard (Director of Custom Programs) directly along with your resume at jnhow@wharton.upenn.edu to request an interview to apply for this position.
Interviews will be held remotely by appointment/inquiry. Questions can be addressed to jnhow@wharton.upenn.edu.